Free
clinic celebrates year one of community service
After its first full year, clinic finds no shortage of
patients or learning opportunities
By SUSAN IPAKTCHIAN
As Lyen Huang watched the Vietnamese patient laboring to breathe, he
knew it didn't have to be this way. For years, the man had suffered from
high blood pressure in the arteries near his lungs but couldn't afford
medical care. As a result, he was now experiencing congestive heart failure
and a handful of related maladies that left him winded after walking a
few steps.
The man had come to Pacific Free Clinic, operated by students from the
School of Medicine. Huang, a second-year medical student and one of the
clinic's managers, comforted the patient while the physicians in attendance
tried one potent medication and then another to control his blood pressure
before concluding he needed care at a nearby emergency room. The doctors
called ahead so he wouldn't have to wait and to explain that he shouldn't
be billed because of his limited financial resources.
"It gives you a lot of motivation when you realize that this man's
condition could have been controlled," Huang said. "He wouldn't
have needed to be put on heavy-duty drugs or be admitted to the hospital
if he had received proper treatment early on. It makes you feel very useful
to realize we can offer him something; if nothing else, he can come back
and talk to us."
The patient is typical of the more than 700 others who have been treated
at Pacific Free Clinic, which marks its first year of operation this month.
About 94 percent of them lack insurance and are between the ages of 18
and 65, making them ineligible for Medicare or other types of health-care
assistance.

Medical student Bory Kea receives
instruction from Todd Ferris, MD, at the Pacific Free Clinic. The San
Jose-based community clinic, which is staffed by Stanford medical students,
faculty and community volunteers, just celebrated its first anniversary.
Photo: Lyen Huang
The clinic operates out of Overfelt High School in San Jose and is open
on Saturdays from 10 a.m. to 2 p.m. It provides free basic health-care
services for low-income adults, most of whom are Vietnamese, Chinese or
Hispanic. Stanford medical students started the clinic after participating
in outreach projects at Asian cultural festivals where they found that
language and financial barriers prevented many Vietnamese immigrants from
visiting a doctor.
In addition to the medical students, the clinic is staffed by physicians,
undergraduates and community members who volunteer their services. While
medical students run the clinic and take medical histories, physicians
perform the actual exams and diagnose the patients.
"I got involved because it was a chance to do community service,
which is one of the reasons I went to medical school, and it was also
a unique experience to set up a free clinic and see the behind-the-scenes
work that goes into it," said John Nguyen, a second-year med student
and a clinic manager.
"We know the clinic is a stop-gap measure," added Huang. "We
can't see all of the patients who need our services, but we see it as
a way to help connect the patients with other resources in the community."
Operating the clinic has given the students an eye-opening view of the
gaps
that exist in the American health-care system. When the clinic opened
last May, the students assumed they would mostly be treating one-time
complaints -- colds, flu, rashes -- and conducting routine checkups and
screenings. But Huang and Nguyen said it quickly became clear that most
patients needed treatment for chronic problems, such as high blood pressure
and diabetes.
"They may have lost their job and can no longer afford their blood-pressure
medication, so they come to the clinic complaining of headaches caused
by high blood pressure," Huang said. "We could just treat the
headache, but that doesn't solve the underlying problem."
The clinic's 15-member steering committee decided last summer to treat
patients with chronic conditions, even though the students recognized
that treating a recurring number of patients might limit the number of
people the clinic could serve. In addition to providing medications, the
clinic refers patients to other health-care programs in Santa Clara County
that base their fees on a patient's income and are better suited to providing
long-term care for those with chronic conditions. The students have also
developed "contracts" in which patients outline dietary and
exercise goals.
Looking toward the clinic's second year, Huang and Nguyen said they plan
to continue reaching out to community groups and searching for additional
resources. "We would like the community to guide us," Huang
said.
The clinic is jointly sponsored by the School of Medicine and the School
Health Clinics of Santa Clara County. Other supporters include The Health
Trust, Blue Shield of California, the California HealthCare Foundation,
Kaiser Permanente, Chanwell Medical Group, East Side Union High School
District, Nancy Chen, the city of San Jose and the David and Lucile Packard
Foundation.
Those interested in volunteering can e-mail pacific@med.stanford.edu.
The clinic particularly needs volunteer physicians and Spanish and Vietnamese
interpreters.
Pacific Free Clinic first birthday stats
• Total patient visits: 730
• Total individual patients: 452
• Total on-site screening visits: 240
• Average appointments per day: 27
• San Jose residents: 78%
• Uninsured patients: 94%
• Unemployed patients: 30%
• Patient visits requiring an interpreter: 71%
• Patient visits resulting in referral to another medical organization:
40%

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